How Do I Dispute a Completed Lesson?

Quick Answer: If you believe a lesson was marked complete by mistake, click the dispute link in your lesson confirmation email and provide details about what happened. Our team will investigate and update you within three business days.

🚨When to Submit a Dispute

You might need to dispute a completed lesson if:

A lesson was canceled but marked as completed.
The lesson didn't take place as scheduled.
The date or number of the lesson completed is incorrect.

Important: If you simply need to reschedule an upcoming lesson, you don't need to submit a dispute. Contact your instructor directly.

How to Submit a Dispute

1. Check your email for the lesson completion confirmation. After each lesson is marked complete, you receive an email with the lesson details and your remaining balance.

2. Click the dispute link in the confirmation email within 72 hours. Every confirmation includes a link specifically for submitting disputes.

Lessons are placed into a 3-day escrow from the date your swim instructor reports the lesson as complete. The dispute link will expire after the escrow period.

3. Provide details about why you're disputing the lesson. The more information you can share, the faster we can resolve the issue. Include:

The date and time of the lesson in question.
What happened (or didn't happen).
Any relevant context that helps us understand the situation.

4. Submit your dispute.

What Happens Next

Our team will investigate your dispute within three business days. You'll receive an update from us that includes:

The outcome of our investigation.
Whether the lesson will be credited back to your account.
Any next steps, if needed.

If we need more information to resolve your dispute, we'll reach out to you directly within those three business days.

✅What to Expect After a Dispute Is Resolved

If your dispute is approved:

The lesson will be credited back to your account.
You'll receive a new confirmation email with your corrected lesson count.
You can schedule the credited lesson with your instructor.

If we need to discuss further:

A member of our team will contact you by email or phone.
We'll work together to find the best resolution.

Helpful Tips

Submit disputes as soon as possible - It's easier to investigate recent lessons while details are fresh.
Save all lesson confirmations - They help you track your lessons and provide a record if you need to dispute.
Can't find the confirmation email? - Check your spam folder or contact us at office@sunsationalswimschool.com.

Alternative: Contact Us Directly

If you can't find your confirmation email or prefer to speak with someone directly, you can always contact our office:

Email: office@sunsationalswimschool.com
Phone: 1-888-788-2140 x 2
Hours: Monday-Friday, 830am-5:00pm PST

Let us know which lesson you'd like to dispute and why, and we'll handle it from there.